Refund policy

 

 

Returns & Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: UNOPENED, UNUSED, and in its ORIGINAL packaging. Due to the nature of our products (Electronic Charging Cables and Wellness Devices), we cannot accept returns on items that have been plugged in, turned on, or used for hygiene and safety reasons.

To start a return, you can contact us at support@veritygoods.net

Return Shipping Costs

Please note that the customer is responsible for all return shipping costs. Verity Goods does not provide pre-paid return labels for "change of mind" returns. Since we utilize international fulfillment centers to keep our prices low for our US customers, return shipping may exceed the cost of the product itself. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at support@veritygoods.net if the item is defective, damaged, or if you receive the wrong item. Photos and video evidence of the defect are required for all damage claims. Once verified, we will evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@veritygoods.net